Policies — Shireen Ali Savouries

Legal

Terms & Conditions

By placing an order with Shireen Ali Savouries ("we", "us", "our"), you agree to the following terms:

All orders are handcrafted, frozen, and made to order based on the menu, pricing and quantities listed on this website at the time of order.
Prices are shown in South African Rand (ZAR) and may be updated from time to time without prior notice.
Orders can be placed via WhatsApp (072 442 4134) or, once available, through online checkout on this website.
An order is only confirmed once we have acknowledged availability and, where applicable, received full payment.
We reserve the right to decline or limit any order, including large or event orders, where capacity does not allow.
Product images and descriptions are provided as a guide; actual appearance may vary slightly from batch to batch as all items are handmade.

Collection & Delivery

All orders are collected in person from our address at 267 Iqbal Avenue, Claudius, Pretoria, 0037, South Africa, unless otherwise arranged directly with us.
We do not offer delivery as a standard service. Delivery is not typically available and collection is the default arrangement for all orders.
Please allow a minimum of 24–48 hours' notice before collection, as all savouries are freshly prepared and frozen to order. Larger or event orders (weddings, functions, bulk catering) may require additional notice — please confirm timing with us via WhatsApp when placing your order.
Collection date and time will be confirmed with you directly via WhatsApp once your order is placed.

Refunds & Cancellations

As all items are perishable and made to order specifically for you, we do not offer refunds or exchanges once an order has been confirmed and/or paid for.
If there is a genuine issue with your order — such as an incorrect item, a quality concern, or a discrepancy with what was ordered — please contact us via WhatsApp within 24 hours of collection so we can resolve it fairly.
Cancellations may only be accepted if requested before preparation of your order has begun; please contact us via WhatsApp as soon as possible if you need to cancel.
This policy does not affect any statutory rights you may have under South African consumer protection law.